Support & Feedback
📬 Contact Support
Whether you encountered an unrecognized package, found an issue with an ingredient breakdown, or have feature ideas, reach our engineering and product team directly:
Email: support@lets.gen.in
Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST (Response time under 24 hours)
✉️ Send Support Email🗑️ Account & Data Deletion Requests
Google Play & Store Compliance: FoodScan AI does not require you to create a cloud account to scan foods. All scan history, cached items, and dietary profiles are stored locally on your device.
How to delete your data instantly:
- In the App / Web: Tap the Scan History icon on the top right, then tap Clear All History.
- On Android: Open Settings > Apps > FoodScan AI > Storage > Clear Storage / Clear Data.
- Server Log Purge: If you wish to purge transient diagnostic server logs, email support@lets.gen.in with your request and we will process it within 48 hours.
💡 Frequently Asked Questions (FAQ)
How do I get the most accurate scan results?
Ensure good lighting and avoid direct glare on plastic wrappers. If scanning a barcode, position it within the green viewfinder frame. If snapping an ingredient list, capture the text clearly from a distance of 15–20 cm.
Can FoodScan AI translate foreign packaging?
Yes! FoodScan AI automatically recognizes and translates ingredients from Thai, Japanese, French, Hindi, Spanish, and German packaging into clean English, identifying allergens simultaneously.
Does the app work without internet?
Scanned items saved to your History can be viewed offline at any time. Barcode scanning for previously cached items works on-device.
Is my camera feed recorded or saved?
No. The video stream is processed frame-by-frame on your device. Only a single frame snapshot is processed when you tap the capture button.